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Resumé

Relevant Experience

DELIVERY MANAGER, Alipes; BOSTON, MA: May 2018 – Present

  • Help create a happier, more productive place to work by harnessing an agile mindset across all disciplines and areas of the business and by having an impact on clients and successful projects.
  • Lead and improve the team’s agile framework (a hybrid of Scrum, DSDM, and Kanban)
  • Address live client needs, from triage, to escalation, to resource planning and management.
  • Helped with transition from waterfall model to agile model internally

SENIOR DIGITAL PROJECT MANAGER, MedTouch; BOSTON, MA: August 2015 – May 2018

  • Manage million dollar digital web projects for hospitals and healthcare systems.
    • Managed, launched, closed Sitecore implementations.
    • Facilitated Sitecore and Proprietary Module Upgrades (consulted on others)
    • Implemented multi-phase data imports, bill pay / donation implementations, chat systems, and more.
    • Coordinated with client marketing, information technology, information systems, development, and C-level teams.
    • Started as support manager and worked through multiple promotions to the role of Senior Digital Project Manager.
  • Manage tough client relationships on inherited projects, coordinate with internal hospital IS&T, facilitated change orders and acceptance plans, and prioritize tasks (know what to prioritize and when to flag/delegate).
  • Address live client needs, from triage, to escalation, to resource planning and management.
  • Helped with transition from waterfall model to agile (scrum + kanban framework) models for both internal and client teams.
  • Helped with transition from Fixed Scope models to Retainer and Time & Materials models internally.

WEB PROJECT MANAGER, Slocum Studio; DARTMOUTH, MA: August 2012– August 2015

  • Managed B2B and B2C projects in a number of fields, from initial discovery, design, development, to completion/go-live of projects and follow-up, all while using online tools and software.
  • Managed projects/clients included eCommerce Fuel and Wheaton College, among many others.
  • Communicated among a team of designers, developers, stakeholders, and third parties to meet the needs and deadlines of projects and manage scope and timeline.

Education

University of Massachusetts at Dartmouth; Dartmouth, MA — BS Marketing 2012

  • Project Leader and Speaker in SIFE (Students in Free Enterprise)
  • Led primary research report for New Bedford Department of Housing and Urban Development
  • AACSB Accredited School

Certifications

Certified ScrumMaster®

Skills/Technology

Project Management Methodologies – Waterfall, Agile (Scrum, Kanban, DSDM)

Atlasssian products – JIRA, Confluence, BitBucket, Trello.

CMS – WordPress, Drupal, Sitecore, Microsoft Sharepoint Online, and various home-grown/proprietary CMS.

Code – Working knowledge of HTML/CSS. Knowledge of PHP, .NET, Javascript, jQuery, JSON. Experience with CSV, XML and RSS feeds.

Software – Adobe creative suite. Invision, Sketch, and other design tools. Microsoft Office and Google full office suites. Google Analytics tools. Project planning tools (MS Project, Workfront, 10k feet). Helpdesk tools (Basecamp/Freshdesk).